1. Who We Are
Zelvimed is a telehealth platform operated by QuietScale LLC that connects patients with licensed healthcare providers for clinically-guided weight loss and peptide therapy consultations. Our website is located at zelvimed.com.
2. Information We Collect
Personal Information
When you use our services, we may collect:
- Contact information: name, email address, phone number, mailing address
- Account information: login credentials, communication preferences
- Payment information: billing details processed securely through Stripe (we do not store your full credit card number)
- Demographic information: date of birth, gender, as relevant to your medical consultation
Protected Health Information (PHI)
As a telehealth service, we collect health-related information necessary for your medical consultation, including:
- Medical history and current health conditions
- Current medications and allergies
- Body metrics (height, weight, BMI)
- Health goals and lifestyle information
- Information provided during your physician consultation
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited, time spent, and navigation patterns
- Referral source (how you found our website)
3. How We Use Your Information
We use your information for the following purposes:
- Providing medical services: facilitating telehealth consultations, prescription management, and treatment coordination with our physician network and pharmacy partners
- Processing payments: securely processing your subscription and any associated fees through our payment processor
- Communication: sending appointment reminders, treatment updates, shipping notifications, and responding to your inquiries
- Service improvement: analyzing usage patterns to improve our platform, user experience, and service offerings
- Marketing (with consent): sending promotional emails about new services or offerings, only if you have opted in
- Legal compliance: meeting our obligations under healthcare regulations, tax laws, and other applicable legal requirements
4. HIPAA Compliance
Zelvimed takes the protection of your health information seriously. We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain appropriate administrative, physical, and technical safeguards to protect your Protected Health Information (PHI).
Your PHI is only shared with:
- Licensed healthcare providers involved in your care
- Our pharmacy partners for prescription fulfillment
- As required by law or with your explicit authorization
We will never sell your health information to third parties for marketing or advertising purposes.
5. How We Share Your Information
We may share your information with the following categories of third parties:
- Healthcare providers: licensed physicians in our telehealth network who provide your medical consultations
- Pharmacy partners: licensed compounding pharmacies that prepare and ship your medication
- Payment processors: Stripe, for secure payment processing
- Analytics services: Google Analytics, for website usage analysis (anonymized data only)
- Email services: Klaviyo, for managing email communications you have opted into
- Legal authorities: when required by law, court order, or to protect our legal rights
We require all third-party partners to maintain appropriate data security and privacy protections consistent with applicable law.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and session information
- Analyze website traffic and usage patterns (Google Analytics)
- Measure the effectiveness of our advertising (TikTok Pixel, Meta Pixel)
You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure, encrypted storage of personal and health information
- Access controls limiting who within our organization can access your data
- Regular security assessments and updates
- HIPAA-compliant data handling procedures
8. Your Rights
You have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate information
- Deletion: request deletion of your personal information (subject to legal retention requirements)
- Opt-out: unsubscribe from marketing communications at any time
- Portability: request your health records be transferred to another provider
- Restrict processing: request that we limit how we use your data in certain circumstances
To exercise any of these rights, contact us at [email protected].
9. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with applicable state and federal healthcare record retention requirements. Non-health personal information is retained for the duration of your account and a reasonable period thereafter.
10. Children's Privacy
Zelvimed services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
11. State-Specific Rights
California residents (CCPA/CPRA): You have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete, and the right to opt out of the sale of personal information. We do not sell your personal information.
Other states: Residents of states with consumer privacy laws (Virginia, Colorado, Connecticut, and others) may have additional rights. Contact us to exercise any applicable rights.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Zelvimed (operated by QuietScale LLC)
Email: [email protected]
Website: zelvimed.com