1. Full Refund — Not Medically Eligible
If you enroll in Zelvimed and a licensed physician determines that GLP-1 medication (or other prescribed therapy) is not medically appropriate for you, you will receive a full refund of your most recent payment. No questions asked.
2. Full Refund — Medication Not Shipped
If for any reason your medication has not yet been shipped (e.g., pharmacy delay, fulfillment issue), you are eligible for a full refund of your most recent monthly payment upon request.
3. Cancellation Before Renewal
If you cancel your subscription before your next monthly renewal date, you will not be charged for the following month. You will continue to have access to services through the end of your current paid billing period.
4. Cancellation After Renewal
If your subscription has already renewed and your medication for that month has not yet shipped, you may request a full refund of that renewal charge. If medication has already shipped, see Section 5 below.
5. After Medication Has Shipped
Once your medication has been prepared and shipped by our pharmacy partner, we are unable to offer a refund for that billing period. This is because compounded medications are prepared specifically for you and cannot be restocked, reused, or resold per pharmacy regulations and patient safety standards.
6. Damaged or Incorrect Medication
If you receive medication that is damaged during shipping, incorrect, or defective, contact us immediately at [email protected]. We will arrange a replacement shipment at no additional cost or issue a full refund at your preference.
7. How to Request a Refund
To request a refund, email us at [email protected] with:
- Your full name and email address associated with your account
- The reason for your refund request
- Your preferred resolution (refund or replacement, if applicable)
We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.
8. Subscription Pauses
If you need to temporarily pause your treatment (e.g., for travel, personal reasons, or a medical pause recommended by your physician), contact us before your renewal date. We can pause your subscription for up to 2 months without cancellation, and no charges will be incurred during the pause period.
9. Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank. We are committed to resolving any billing concerns promptly and fairly. Chargebacks initiated without first contacting us may result in account suspension.
10. Contact
For refund requests or billing questions:
Zelvimed (operated by QuietScale LLC)
Email: [email protected]
Website: zelvimed.com